This policy outlines the warranty terms, claim procedures, and service scope for carbon wheelsets. Please read through the terms below for details regarding coverage and international support.
Warranty Coverage & Duration
| Warranty Period | Coverage Type | Terms & Service Details |
|---|---|---|
| Within 1 Year of Purchase | 1st-Year Full Free Coverage | Provides 1 free repair or full component replacement (including rims, hubs, spokes, and bearings). • Taiwan Region: Round-trip shipping cost is fully covered by the manufacturer. • Cosmetic Exclusion: Limited to structural or functional damage. Purely cosmetic scratches or decal wear are not eligible for free replacement. |
| Years 2 to 3 | Quality Warranty & Free Rim Replacement | 1. Manufacturing Defects: Free repair or replacement. 2. Accidents / Crash Damage: Up to 2 free rim replacements upon providing crash photos or a police report. |
| Year 4 Onward (Lifetime) | Lifetime 50% Off Replacement | If structural damage renders the wheelset unsafe to ride, customers can purchase a replacement wheelset of the same class at 50% off MSRP. |
Regional Support & International Shipping/Customs Policy
| Region | Terms & Service Details |
|---|---|
| Taiwan Region | Directly serviced by the headquarter factory. • Year 1: Round-trip shipping costs are fully covered by the manufacturer (Taiwan main island only). • Year 2 Onward: Inbound shipping for inspection is borne by the owner; return shipping to Taiwan main island is covered by the manufacturer. |
| International Regions | Direct cross-border warranty support provided by Taiwan headquarters. • Shipping Policy: All international round-trip shipping costs (from overseas to Taiwan and return) are fully borne by the customer. • Customs & Taxes Policy: All import/export tariffs, customs clearance fees, and related taxes incurred during cross-border shipping are fully borne by the customer. |
| Direct Service Contact | Online Customer Service: b.tseng@vintycycling.com Overseas Repair Return Address: No. 101, Ln. 412, Sec. 3, Yatan Rd., Daya Dist., Taichung City 428005, Taiwan |
Warranty Claim Procedure
- Submit Documents: Prepare ① Proof of purchase/invoice, ② Photo of rim serial number, and ③ Clear photos of the damaged area. For crash replacement in Years 2–3, photos of the incident or a police report are required.
- Customer Service Review: Contact official customer support to submit the claim. Upon preliminary verification, shipping instructions and a repair ticket number will be provided.
- Clean & Ship: Remove all non-factory accessories including tires, inner tubes, cassette, quick-release/thru-axles, and speed magnets. The manufacturer assumes no liability for lost third-party accessories.
- Inspection & Return: Once verified under warranty, repairs or replacements will be processed within 7–14 business days (excluding backorder cases). Shipping fees will apply according to regional policies.
Exclusions (Non-Warranty Scope)
- Cosmetic Defects Only: Surface scratches, paint wear, decal damage, or natural fading caused by normal use that do not affect structural integrity or riding performance.
- Unauthorized Modifications: Disassembly, alterations, or use of incompatible components not authorized by the manufacturer.
- Improper Use: Damage resulting from use beyond design limits, intentional destruction, or fraudulent warranty claims.
- Component Disposal: Replaced rims and damaged parts will be collected and disposed of by the manufacturer and will not be returned to the owner.